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FAQ! need Help?
PRODUCT
Along with physical products, do you provide digital file products?
Yes, we do. In addition to physical products, we provided digital files for some specific products. Check out Printable collection for more details.
Do you offer custom sizes or just the ones listed?
We do not offer custom sizes from customers, please choose one from the list.
ORDER
I was sent the wrong/defective item. What should I do?
To get a replacement or refund for a wrong/faulty, damaged item, please send us a photo of the item you received. This information helps us improve our service.
Can I cancel or change my order?
You’ve got 2 hours to cancel your order. If you don’t, it’ll automatically be packed up and sent out. No more cancellations after that.
Can I exchange or return unwanted items?
While we can’t guarantee exchanges or returns for unwanted items, we understand that sometimes things don’t work out as planned. If you’re not happy with your purchase, please contact us at [email protected] and we’ll be happy to discuss a solution.
shipping
Which locations you do not ship your product to?
Please note that we do not offer shipping services to Hawaii, Alaska, Puerto Rico, U.S. Virgin Islands, and American Samoa.
What happens if I type in the wrong address?
If you accidentally give us the wrong address, it’s important to act fast. Watch your email for messages about your order. If your order doesn’t arrive, contact the post office or delivery service to pick it up. It might be held for a week before it’s sent back.
Be aware that returned orders can sometimes get lost. You might need to order the item again with the right address. We understand mistakes happen, and we’ll help you if the delivery service made the mistake. We’ll either send you a new one or give you your money back. Please double-check your address to make sure your order gets to you without any problems.
How is the package protected during shipping, and what is your policy if the item arrives damaged?
We take great care in packaging to ensure safe delivery. In the rare event of damage during shipping, please message our team with a proof photo of the item you received, and we’ll promptly resolve the issue.
The tracking number I received says that my order has been delivered, but I’m not able to locate it. What should I do?
We’re sorry to hear about this, but we’re here to help you resolve it.
If your shipment status says “delivered” and it’s only been a day, please hang tight! Sometimes the carrier marks it as delivered before it actually arrives. It may show up the next day.
If your package still hasn’t arrived after a day, we suggest filing a claim with the shipping carrier. If you need assistance with this, feel free to contact us at [email protected].
We’re happy to help you file a claim, arrange a replacement shipment, or issue a refund.