Q1: If I buy multiple items, do you discount on the shipping fee?
We offer reduced shipping rates from the second item of your order onward. The more items you purchase, the more you save on shipping costs. You can view the detailed shipping prices during the checkout process in your shopping cart.
Q2: Which locations you do not ship your product to?
Hope you understand that we do not ship to Hawaii, Alaska, Puerto Rico, U.S. Virgin Islands, and American Samoa.
Q3: When can I cancel my order?
After we receive your order information from the Amazon system, we will allow more additional 2 hours to receive changes from our customer. Once the order is confirmed for process, please sympathize that the order can not be canceled.
Q4: What happens if I type in the wrong address?
If you accidentally provide the wrong address, it’s crucial to act quickly. Keep an eye on your email for any flash messages from us regarding your order. Contact your local post office or nearest carrier service location promptly to arrange pickup as the order tends to be held for about a week before being returned.
Please note that return orders are prone to getting lost during transit, and you may need to place a new order with the correct address. We understand that mistakes happen, and except for address errors caused by the carrier, we’re here to assist you with reshipping or refunding based on your preference. Your cooperation in providing accurate and detailed addresses is appreciated for smooth deliveries.
Q5: What should I do when I receive faulty item(s)?
Contact us to provide at least one photo of a defective/damaged item to receive a replacement or refund based on your request. This will be helpful for us to review and improve our service better in the future.
Q6: Can I return order if I don’t like it after receiving it?
Unfortunately, returns based on personal preferences are not accepted. We encourage responsible purchasing. Check our Return & Refund Policy for more details.