Contact Us

Send us a message

Fill out the form below and we’ll reply by email within one business day.

    Email

    [email protected]
    Fastest way to reach us. Include your order number if your question is about an existing order.

    Phone

    (917) 979-2777
    Mon–Sat, 9 AM – 5 PM Arizona Time (MST, no DST).

    Mailing address

    LOLUIS
    4416 E Yellowstone Place
    Chandler, AZ 85249
    United States

    For physical returns, please email us first — see our Return & Refund Policy for the return process.

    Response time

    We commit to responding within 24 hours on business days (Mon–Sat). If you do not see a reply, please check your spam or promotions folder, then resend if needed.

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    Common questions

    • Order status? Check your latest order email or My Account → Orders.
    • Where is my package? Use the tracking link in your shipping email, or our Order Tracking page.
    • Return or refund? See the Return & Refund Policy for the 30-day return window and process.
    • Digital file not delivered? See the digital section of our Shipping Policy.
    • Wholesale or bulk pricing? Email us with the quantity and SKUs you need and we’ll send a quote.

    Related: Shipping Policy · Return & Refund Policy · Payment Policy · FAQs